Frequently Asked Questions
Everything you need to know about your Kōv Essentials journey.
Are Kōv Essentials products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with clean, non-irritating ingredients specifically chosen to be gentle on all skin types, including sensitive skin.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.
Are your products cruelty-free and vegan?
Absolutely. Kōv Essentials is committed to ethical beauty; we never test on animals, and all of our products are 100% vegan-friendly.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.